BPMN Tool For Everyday Business OperationsEvery smooth business operation starts with a clear process. But what happens when tasks, approvals, and workflows pile up across teams…Oct 14Oct 14
Importance Of AI Ethics For Securing Customer LoyaltyAI ethics is about building trust. In the world of customer support, AI has emerged as a transformative force and has become increasingly…Sep 29Sep 29
Lost In Translation? Break The Language Barrier With AI TranslationCustomer service operations span from small local teams to vast international networks with thousands of representatives. The primary…Sep 26Sep 26
Intelligent Document Processing And Recognition: The Smart Way To WorkCustomers often send documents that hold critical information such as invoices, IDs, contracts, claim forms, payment proofs, or application…Sep 19Sep 19
Your AI Wingman: Helping Support Agents ThriveThink of your support agents as pilots in a cockpit. Now, imagine pairing them with an intelligent AI wingman that ensures every flight is…Sep 10Sep 10
CX Metrics That Speak Volumes — CSAT, NPS, CESDo you truly understand how your customers perceive your services? Are you equipped with the right tools to measure customer satisfaction…Sep 3Sep 3
Empowering Support Agents And Optimizing Their Workloads: The Winning EquationExcessive pressure on support agents: What does it mean?Aug 29Aug 29
WhatsApp For Customer Support: Conversation, AI Bot, And Bulk MessagingWhatsApp is no longer just for family chats and friend groups; it has become a primary hub for people to also interact with brands. This…Aug 19Aug 19
Agent Scorecard: The Key To Measuring And Mastering Service DeliveryWhat enables high-performing support teams to maintain exceptional service quality? How do they consistently deliver personalized and…Jul 29Jul 29
Contact Center’s Secret Formula To Ensure Excellent Customer ExperienceCreating the best customer experience may sound like a tall order to some, but that’s not the case. When planned and executed well, a good…Jul 24Jul 24
